In pursuit of the optimal multi-sourcing service provider environment

Haninge municipality is located on the outskirts of Stockholm, Sweden, and is home to around 86,000 people. It is responsible for education; social care; urban planning; public elections; recreation and leisure; and more, in the region.

Read more about this case here (in Swedish).

 

The challenge

Design and run an in-house ITIL Service Desk that provides IT support and advise, as well as Service Integration and Administration (SIAM) services, and in doing so support Haninge municipality in their aim of establishing a successful multi-sourcing environment.

The solution

A governance function based on the SIAM model and an on-premise central ITIL Service Desk – manned by Data Ductus staff – integrates and coordinates the services delivered by multiple service providers.

How we did it

Following interviews with stakeholders, we defined new administrative procedures and introduced a governance model for central IT-infrastructure and communications suppliers. We then implemented and configured the ITSM suite to meet the new processes before integrating it with other central business applications.

Benefits

With an effective SIAM solution in place, Haninge municipality is now operating a multi-sourcing strategy. The result is a team of unified specialist providers that work towards predefined SLAs to improve IT delivery and drive innovation across the organization.

Managing one of Sweden’s largest IT infrastructure consolidation projects

The Church of Sweden is the country’s largest religious community. It has more than 3000 churches, 1300+ parishes and 13 dioceses. With over 6 million members, The Church of Sweden has an annual budget of around 1.4 USD billion. 

The challenge

Develop a nationwide IT-solution that cuts IT costs and simplifies local administrative duties, allowing church officials to focus on their core activities. Create a simple and effective, step-wise platform migration process for parishes.

The solution

A private-cloud virtual desktop with two layers of services. The first is a shared IT platform running the preferred office/admin suite of each parish. The second offers standardized bookkeeping/HR software. New services can be easily added on the Citrix-based platform.

How we did it

We carried out a pre-study of The Church of Sweden’s processes and requirements, before designing and developing the solution. Once completed, we visited individual parishes, assessed their existing IT, and helped them get connected to their new virtualized desktops.

Benefits

IT at connected parishes is now up to date and in compliance with regulations. Centralized purchasing units and Help Desks have reduced IT costs. Files can be easily shared between parishes and data is securely stored in a private cloud.

In pursuit of the optimal multi-sourcing service provider environment

Haninge municipality is located on the outskirts of Stockholm, Sweden, and is home to around 86,000 people. It is responsible for education; social care; urban planning; public elections; recreation and leisure; and more, in the region.

Read more about this case here (in Swedish).

 

The challenge

Design and run an in-house ITIL Service Desk that provides IT support and advise, as well as Service Integration and Administration (SIAM) services, and in doing so support Haninge municipality in their aim of establishing a successful multi-sourcing environment.

The solution

A governance function based on the SIAM model and an on-premise central ITIL Service Desk – manned by Data Ductus staff – integrates and coordinates the services delivered by multiple service providers.

How we did it

Following interviews with stakeholders, we defined new administrative procedures and introduced a governance model for central IT-infrastructure and communications suppliers. We then implemented and configured the ITSM suite to meet the new processes before integrating it with other central business applications.

Benefits

With an effective SIAM solution in place, Haninge municipality is now operating a multi-sourcing strategy. The result is a team of unified specialist providers that work towards predefined SLAs to improve IT delivery and drive innovation across the organization.

Managing one of Sweden’s largest IT infrastructure consolidation projects

The Church of Sweden is the country’s largest religious community. It has more than 3000 churches, 1300+ parishes and 13 dioceses. With over 6 million members, The Church of Sweden has an annual budget of around 1.4 USD billion. 

The challenge

Develop a nationwide IT-solution that cuts IT costs and simplifies local administrative duties, allowing church officials to focus on their core activities. Create a simple and effective, step-wise platform migration process for parishes.

The solution

A private-cloud virtual desktop with two layers of services. The first is a shared IT platform running the preferred office/admin suite of each parish. The second offers standardized bookkeeping/HR software. New services can be easily added on the Citrix-based platform.

How we did it

We carried out a pre-study of The Church of Sweden’s processes and requirements, before designing and developing the solution. Once completed, we visited individual parishes, assessed their existing IT, and helped them get connected to their new virtualized desktops.

Benefits

IT at connected parishes is now up to date and in compliance with regulations. Centralized purchasing units and Help Desks have reduced IT costs. Files can be easily shared between parishes and data is securely stored in a private cloud.

Service deployment effort reduced from month to hours and changes from days to minutes

Telecom service providers face considerable challenges as they try to balance the rapid and continuous changes in consumer behaviour, with the availability of new online services. At the same time, content providers rely on quick service response from their telecom partners. If telecom companies are slow to respond or lag behind their competitors, content providers are quick to look for new ways of accessing the market.

The challenge

Help one of the top 10 largest telecom provider companies in the world reduce time to market of new services, speed up the customer onboarding process, and minimize OPEX/CAPEX expenditure.

The solution

Service orchestration and automation using Cisco’s NSO as a service engine with VMWare as a NFVI platform, as well as Cisco’s VTS as a SDN platform.

How we did it

Working collaboratively with our partner Cisco Systems, we tailored the YANG-driven NSO solution to meet the client’s requirements and deployed it globally. All within four months.

Benefits

The provider now has a fully automated customer service offering that can be deployed 100 times faster than the previous solution. New agile processes also mean additional services now be developed and rolled-out considerably faster than competitors.

In pursuit of the optimal multi-sourcing service provider environment

Haninge municipality is located on the outskirts of Stockholm, Sweden, and is home to around 86,000 people. It is responsible for education; social care; urban planning; public elections; recreation and leisure; and more, in the region.

Read more about this case here (in Swedish).

 

The challenge

Design and run an in-house ITIL Service Desk that provides IT support and advise, as well as Service Integration and Administration (SIAM) services, and in doing so support Haninge municipality in their aim of establishing a successful multi-sourcing environment.

The solution

A governance function based on the SIAM model and an on-premise central ITIL Service Desk – manned by Data Ductus staff – integrates and coordinates the services delivered by multiple service providers.

How we did it

Following interviews with stakeholders, we defined new administrative procedures and introduced a governance model for central IT-infrastructure and communications suppliers. We then implemented and configured the ITSM suite to meet the new processes before integrating it with other central business applications.

Benefits

With an effective SIAM solution in place, Haninge municipality is now operating a multi-sourcing strategy. The result is a team of unified specialist providers that work towards predefined SLAs to improve IT delivery and drive innovation across the organization.

Managing one of Sweden’s largest IT infrastructure consolidation projects

The Church of Sweden is the country’s largest religious community. It has more than 3000 churches, 1300+ parishes and 13 dioceses. With over 6 million members, The Church of Sweden has an annual budget of around 1.4 USD billion. 

The challenge

Develop a nationwide IT-solution that cuts IT costs and simplifies local administrative duties, allowing church officials to focus on their core activities. Create a simple and effective, step-wise platform migration process for parishes.

The solution

A private-cloud virtual desktop with two layers of services. The first is a shared IT platform running the preferred office/admin suite of each parish. The second offers standardized bookkeeping/HR software. New services can be easily added on the Citrix-based platform.

How we did it

We carried out a pre-study of The Church of Sweden’s processes and requirements, before designing and developing the solution. Once completed, we visited individual parishes, assessed their existing IT, and helped them get connected to their new virtualized desktops.

Benefits

IT at connected parishes is now up to date and in compliance with regulations. Centralized purchasing units and Help Desks have reduced IT costs. Files can be easily shared between parishes and data is securely stored in a private cloud.

Service deployment effort reduced from month to hours and changes from days to minutes

Telecom service providers face considerable challenges as they try to balance the rapid and continuous changes in consumer behaviour, with the availability of new online services. At the same time, content providers rely on quick service response from their telecom partners. If telecom companies are slow to respond or lag behind their competitors, content providers are quick to look for new ways of accessing the market.

The challenge

Help one of the top 10 largest telecom provider companies in the world reduce time to market of new services, speed up the customer onboarding process, and minimize OPEX/CAPEX expenditure.

The solution

Service orchestration and automation using Cisco’s NSO as a service engine with VMWare as a NFVI platform, as well as Cisco’s VTS as a SDN platform.

How we did it

Working collaboratively with our partner Cisco Systems, we tailored the YANG-driven NSO solution to meet the client’s requirements and deployed it globally. All within four months.

Benefits

The provider now has a fully automated customer service offering that can be deployed 100 times faster than the previous solution. New agile processes also mean additional services now be developed and rolled-out considerably faster than competitors.

BOLIDEN: IOT for Water and Environmental Management

Boliden is a high-tech metals and mining company with over 5,000 employees throughout Europe. With its origin and part of its operations in Boliden, Skellefteå, northern Sweden, the company has been mining and smelting metals for close to 100 years.  

The challenge

Identify and measure groundwater seepage and consequent water flows from waste at a decommissioned Boliden gold mine and provide accurate real-time data from the isolated site.

The solution

2D/3D models and a geological map of the site rock formation and underground water flows were developed. A custom built IoT solution measured flow rates and contamination levels and transmitted the data to a central web portal for analysis.

How we did it

We took Electrical Resistivity Tomography measurements of the site and designed and built a robust IOT system to remotely measure the water. We provided a secure portal and worked closely with Boliden to analyse the data.

Benefits

New underground water flows were identified and could be monitored remotely as opposed to taking manual samples. Boliden has now taken the necessary steps to ensure the old mine rock waste is no longer a potential environment hazard.

Drying wood using IoT

Valutec is one of Europe’s leading suppliers of industrial timber kilns. With operations in Sweden, Finland, Russia and Canada, the company has annual sales of around 30M USD and has delivered over 4,000 kilns to the market.

The challenge

Assist Valutec in the implementation of a long-term smart control system for industrial kilns that is easy-to-use, can withstand the harsh kiln environment, and can deliver optimal timber drying conditions in accordance with different wood types and drying routines.

The solution

A robust hardware solution with a Programmable Logic Controller (PLC) connected to temperature sensors, heat coils, fans, etc. A PC monitors and controls all PLCs. The PLC and the PC are connected to a PROFIBUS or PROFINET network. The PC software uses Open Control Communication (OPC) standards to communicate with the PLCs.

How we did it

We worked closely with Valutec’s in-house team, utilizing several open source and commercial add-ons from Valutec partners such as Siemens. A test system was used as a beta site to perform incremental updates and evaluate the results before solutions were deployed at live kiln sites.

Benefits

Thanks to the simple and intuitive user interface, a kiln can be configured locally to fit many different kiln types and suit individual wood drying requirements and processes. The system uses simulation software to fine-tune its operational settings in order to deliver optimal wood-drying results with minimal energy usage.

E.ON Delivers a Game-Changing Smart Home Solution to Customers

E.ON is one of the largest  companies in the European energy markets. The company serves many millions of people in Europe and beyond.

The challenge

Since market deregulation in the 1990s, it’s been easy for consumers to switch between suppliers. Electricity companies need to offer customers a much better service than simply providing electricity. Our challenge was to help E.ON develop a way to do this.

The solution

100Koll is an app-based control system that enables customers to manage electricity in the home. The smart home solution is built on a modern IoT-based service platform. The architecture is designed for continued agile service and business development.

How we did it

Working closely with enterprise architects at E.ON, we developed a new platform for IoT services. We then trialed the service with 10,000 E.ON customers, before rolling out nationally across Sweden.

Benefits

E.ON offers customers added value through Smart Home functionality, transparent usage and billing and potential energy savings. 100Koll meets the immediate needs of the market while catering for future IT and market developments.