Insights Archives

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15 Dec 2021

What is IT Service Management (ITSM)?

IT Service Management, usually referred to as ITSM, is a broad area. It encompasses all IT services which contribute to an organization’s operations – both in terms of the day-to-day running of the business as well as the delivery and...

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18 Nov 2021

Helping banks meet PSD2 and the continued implementation of open banking regulations

With the introduction of Payment Services Directive Two (PSD2) regulations, banks were forced to reassess their architectures and develop new processes and systems to support open banking for secure third-party payments and improve data...

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1 Jun 2018

Operationalize your automation investment

Is your automation investment adding value to your business? Ordering and running PoCs is one thing, but deploying automation on a selected platform and making use of it in daily operations is another.

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27 Dec 2017

Is Big data the big elephant for service assurance?

Network and Service Assurance data quality is a serious problem in the Telecom industry. Hopes that Big data magically solves the problem are in wain.

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26 Dec 2017

What DevOps teams can learn from dog agility

Continuous Delivery is the promise on which DevOps too often fails to deliver. The extreme programming movement started 20 years ago with the explicit goal to improve software quality through a "just-in-time" concept for software...

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25 Dec 2017

Digitalization transforming human performance

Digitalization changes the way humans act, live and work. Amazon has replaced thousands of stores, but built a huge market for logistics companies. Doctors can diagnose patients faster thanks to online medical journals, while people carry...

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24 Dec 2017

System of systems, machine learning and AI

We have yet to design a system that passes the Turing test. But the machine learning that takes place today certainly means our AI driven machines are getting smarter by the day. The sheer amount of Big Data and the new levels of...

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23 Dec 2017

Architecting agile

In software development, agility typically refers to iterative and collaborative methods of working. Agile methods bring “just-in-time” to software development. But without a supporting agile architecture, timely delivery will rarely...

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22 Dec 2017

Everything as a Service – in your cloud

Software design and system development is impacted by the current cloud shift. For new software solutions, the ability to produce and/or consume APIs and related services is key. Whether you are building new applications or integrating...

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21 Dec 2017

IT goes IoT

Considering the speed with which IT landscapes are currently changing, how we manage the future is more important than the track records of our past. As of 2017, "things" connected to the internet outnumber the computers, tablets and...

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20 Dec 2017

IoT defined

People talk a lot about IoT these days. But it seems they rarely mean the same thing. Not surprisingly, this leads to some confusion. We recommend the definition which the European Research Cluster on the Internet of Things has proposed,...

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19 Dec 2017

Network and application monitoring from an end-user perspective

Network monitoring technologies focus too much on technology and miss the essentials - the user experience.

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18 Dec 2017

(Re-) Introducing a Service Desk on-prem

After years of outsourcing Service Desks to service providers on the other side of the globe, large customers increasingly invest in walk-up support counters on their own premises.

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17 Dec 2017

What you buy is what you get (but not always what you want)

From self-hosted to cloud-hosted service is not just about technologies or business models – it means a cultural revolution and you need to deal with it.

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16 Dec 2017

SIAM and the art of multi-sourcing

With XaaS cloud services on one end and complex sourcing models on the other, organizations find they have to adopt a multi-sourcing strategy. And this is something quite different from your old outsourcing strategy.

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15 Dec 2017

The catch-22 of service deployment and orchestration

Automation in service provisioning is good. But not good enough. Without an agile approach to service design that lets you iteratively improve and perfect the services you automatically provision, your automation becomes an obstacle rather...

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15 Dec 2017

Agile teams need agile infrastructures

Agile software development, DevOps, Continuous Delivery, Docker Swarms or Kubernetes - if your IT service management is unable to meet the demands of your software development teams you will never get beyond the buzz.

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18 Nov 2017

Assurance is dead. Long live orchestrated assurance.

Legacy service assurance procedures are not living up to today's requirements on customer experience and service quality. Thus, we need to rethink service assurance, abandon practices with a strict reactive focus on events and alarms, and...

Category: Insights

What is IT Service Management (ITSM)?

Helping banks meet PSD2 and the continued implementation of open banking regulations

Operationalize your automation investment

Is Big data the big elephant for service assurance?

What DevOps teams can learn from dog agility

Digitalization transforming human performance

System of systems, machine learning and AI

Architecting agile

Everything as a Service – in your cloud

IT goes IoT

IoT defined

Network and application monitoring from an end-user perspective

(Re-) Introducing a Service Desk on-prem

What you buy is what you get (but not always what you want)

SIAM and the art of multi-sourcing

The catch-22 of service deployment and orchestration

Agile teams need agile infrastructures

Assurance is dead. Long live orchestrated assurance.