News| 6 Jul 2021

Data Ductus wins new contract to provide IT Service Management system to Eslöv Municipality

Press release, Skellefteå (Sweden), July 6, 2021: Data Ductus has won a contract for the delivery of a new IT Service Management (ITSM) system. The contract with the Municipality of Eslöv in southern Sweden, involves the implementation and configuration of ITSM services that will support and improve the delivery of IT operations for municipality employees.

Data Ductus recently signed a contract to replace Eslöv’s Municipality’s in-house legacy ITSM system with a new solution to simplify operations and bring new efficiencies to the organization. The system from ManageEngine includes the IT help desk software ServiceDesk Plus and Desktop Central for Unified Endpoint Management – a single console for management of all types of servers and clients throughout the customer’s organization. According to the contract, Eslöv Municipality can call on the services of Data Ductus consultants for further service desk support post-delivery.

“We help many municipalities and enterprises with their service desk, often staffing and running them as well as deploying the solution,” says Stefan Ståhl, Principal Solutions Architect at Data Ductus. “In this instance, we will be installing and configuring the system and Eslöv Munipalitiy’s IT department will be running it once we have completed their training. They also have the option to call on our expertise should they require it.”

The ITSM solution will be deployed on-premises in accordance with the municipality’s requirements. The initial project phase will begin with thorough due diligence of the IT environment and the in-house legacy helpdesk system that was developed some years ago. This will ensure best practices are implemented and that municipality staff receives the greatest benefit from the new service desk.

“The legacy and Manage Engine systems will be run in parallel as service desk operations are migrated to ManageEngine,” continues Stefan. “It’s rarely a good idea to rip out and start all over when introducing a new service desk, as things can easily ‘fall between the cracks’. We want to make sure all tickets can be dealt with quickly and efficiently as we move forward, no matter if it’s managing software licenses or handling a simple printer network issue.”

Data Ductus is an independent supplier of ITSM services enabling the delivery of the optimal solution for a customer’s needs – providing everything from digital workspace management to network management service, to full-scale proactive service desks with in-house or remote staff.

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