Workshops on IT Service Management
With the explosion of cloud services (primarily SaaS and IaaS), the days of one main vendor – and with it one main contact for managing your services in accordance with ITIL processes – are long gone. Pay per usage may make IT more cost effective, but that doesn’t necessarily equate to improved services, especially if you are responsible for ensuring IT runs smoothly. Additionally, multi-dependencies, among providers can make it almost impossible to enforce SLAs and achieve IT governance.
In our series of IT Service Management Workshops, we unravel the dependencies of your IT architecture and analyse your eco system to help you design the ideal blueprint for your IT and business needs moving forward. With clearly defined lines of accountability among providers and well-defined strategic goals you can sleep peacefully knowing your organization is taking full advantage of the cloud services.
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