Operational users are struggling with many systems to understand and deliver a service. In order to make the work more efficient and less error-prone, data from different systems can be integrated into information-rich views in the overall portal. Data Ductus has long experience in this area, ranging from an understanding of the user personas and their needs, to the use of APIs to pull data from systems.
Clients are typically in the service provider and enterprise domain. Common for all clients is the need to provide fully automated network and IT services.
- Move away from using a multitude of applications and user interface. Get a single pane of glass for all relevant information.
- Save time and increase quality in operation processes by providing users with proper access to information.
Working closely with end-users to understand their information needs.
Develop portal widgets that aggregates the right information for the right users.