Service Desk & IT Service Management - Data Ductus

We offer tailored service desk solutions that unite vendors and support staff at a single point and provide services such as DevOps, cloud migration, virtualization, network and database administration.

Offerings

Proactive and personalized Service Desk

Network as a service

Managed digital workplace

Case studies

Identity as a Service brings automation to digital bank’s secure authentication service

A digital bank wanted expert support for identity management from a trusted service provider that could deliver secure…
Developing a global ITIL Service Desk for LKAB with full vendor transparency

LKAB is in a massive transition phase to achieve the goal of making its mines carbon-dioxide-free, digitalized and…
Complex, large-scale data center migration to new infrastructure goes smoothly

Self hosted data centers were operated by multiple partners at the Church Of Sweden. As part of their digital…
Designing and running SIAM services and an ITIL Service Desk for local government

Haninge municipality wanted to outsource their ITIL service desk and SIAM services to a reliable and proven provider….
Managing one of Sweden’s largest IT consolidation infrastructure projects

With decentralized IT across 1300 parishes, the Church of Sweden needed to update and standardize IT. We planned and…

“…I believe that once complete, we will have carried out one of Sweden’s largest nationwide IT infrastructure consolidation projects ever”

says Hans Eskemyr, former CIO of the Church of Sweden’s national level.

Read the case study

Articles

Insight
Network and application monitoring from an end-user perspective
Insight
(Re-) Introducing a Service Desk on-prem
Insight
What you buy is what you get (but not always what you want)
Insight
SIAM and the art of multi-sourcing
Insight
Agile teams need agile infrastructures