Service Desk & IT Service Management

Multi-sourcing, Cloud Migration or IT Service Operations
Data Ductus is your ideal ITSM partner

Offerings

Proactive and personalized Service Desk

Network as a service

Managed digital workplace

Case studies

Managing one of Sweden’s largest IT consolidation infrastructure projects

Designing and running SIAM services and an ITIL Service Desk for local government

Complex, large-scale data center migration to new infrastructure goes smoothly

Developing a global ITIL Service Desk for LKAB with full vendor transparency

Identity as a Service brings automation to digital bank’s secure authentication service

“…I believe that once complete, we will have carried out one of Sweden’s largest nationwide IT infrastructure consolidation projects ever”

says Hans Eskemyr, former CIO of the Church of Sweden’s national level.

Read the case study

Articles

Agile teams need agile infrastructures

SIAM and the art of multi-sourcing

What you buy is what you get (but not always what you want)

(Re-) Introducing a Service Desk on-prem

Network and application monitoring from an end-user perspective