We offer tailored service desk solutions that unite vendors and support staff at a single point and provide services such as DevOps, cloud migration, virtualization, network and database administration.

Offerings

Proactive and personalized Service Desk
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Network as a service

Managed digital workplace

Case studies

Identity as a Service brings automation to digital bank’s secure authentication service

A digital bank wanted expert support for identity management from a trusted service provider that could deliver secure…
Developing a global ITIL Service Desk for LKAB with full vendor transparency

LKAB is in a massive transition phase to achieve the goal of making its mines carbon-dioxide-free, digitalized and…
Complex, large-scale data center migration to new infrastructure goes smoothly

Self hosted data centers were operated by multiple partners at the Church Of Sweden. As part of their digital…
Designing and running SIAM services and an ITIL Service Desk for local government

Haninge municipality wanted to outsource their ITIL service desk and SIAM services to a reliable and proven provider….
Managing one of Sweden’s largest IT consolidation infrastructure projects

With decentralized IT across 1300 parishes, the Church of Sweden needed to update and standardize IT. We planned and…

“…I believe that once complete, we will have carried out one of Sweden’s largest nationwide IT infrastructure consolidation projects ever”

says Hans Eskemyr, former CIO of the Church of Sweden’s national level.

Read the case study

Resources

Press release
Data Ductus wins new contract to provide IT Service Management system to Eslöv Municipality

Press release, Skellefteå (Sweden), July 6, 2021: Data Ductus has won a contract for the delivery of a new IT Service…
Article
Can we trust AI and what are the benefits for businesses?

With all the ongoing discussions about artificial intelligence (AI), we decided it was time to get the viewpoint of our…
Article
Putting users front and center with UX design

With a growing number of User Experience (UX) designers joining Data Ductus in Skellefteå, we find out what this means…
Insight
What is IT Service Management, ITSM?

IT Service Management, usually referred to as ITSM, is a broad area. It encompasses all IT services which contribute to…
Insight
Network and application monitoring from an end-user perspective

Network monitoring technologies focus too much on technology and miss the essentials – the user experience.
Insight
(Re-) Introducing a Service Desk on-prem

After years of outsourcing Service Desks to service providers on the other side of the globe, large customers…
Insight
What you buy is what you get (but not always what you want)

From self-hosted to cloud-hosted service is not just about technologies or business models – it means a cultural…