Service Desk setup and management

Advisory services

Our experienced consultants help clients establish multi-sourcing strategies and plan and setup a service desk that implements a layer of IT governance on top of ITIL. We ensure there’s one single point of contact for all service desk enquiries. IT vendor contracts are also managed with clear lines of responsibilty and delivery in order to meet KPIs.

For details, see our article on The art of multi-sourcing and the importance of (re-)introducing a Service Desk on premise.

Operational services

As well as setting up a service desk function we can also manage it on-prem or off-prem as we do for businesses, enterprises and local  governements, such as Haninge municipality in Sweden.

In such an instance, Data Ductus staff  establish and operate SIAM-inspired Service Desk and IT governance functions within the organization. The SIAM function becomes an important strategic layer in an organization’s IT governance framework. Our experienced consultants help speed up the establishment of a SIAM function but strategically strive to enable the client IT organization to be fully in charge and, if desired, to eventually take over operations.